Privacy policy Plan a trip

BLANK CANVAS TRAVEL LIMITED (the “Company”) respects your privacy and is committed to protecting the personal information that you share with us. We will only use the information

that we collect about you lawfully (in accordance with the Data Protection Act 1998).


Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests and other information when needed to provide a service you requested.

When you browse the Company website (“Website”), you do so anonymously, unless you have previously indicated that you wish the Website to remember your login and password. We don’t automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website.

Like many other commercial websites, the Website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “COOKIES AND TRACKING INFORMATION” below for more information.

Our Website collects personal information when you register and when you ask to be included in an email or other mailing list, or when you submit your personal information to our Website for any other reason. From time to time, our Website receives personal information from business partners and vendors. The Company and our Website only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Privacy Policy and applicable laws.


The Company and our Website will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled “INFORMATION SHARING AND DISCLOSURE” below.

The Company will always give you the opportunity in the Website to “opt out” of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Privacy Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection.

In some cases, when applicable, we will provide you with the opportunity to “opt in.” This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.


A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of our Website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our Website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence.

You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of our Website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our Website, except access to certain parts of the Website’s web pages may require a login and password.


Category Name Purpose Duration
Statistical / analytics  _ga Used to collect data on how users interact and use the site. All data collected is anonoymised (no IP address or personal information recorded) 2 years
System  PHPSESSID A core system cookie that is used to maintain website functions such as login sessions and shopping baskets. Until you close the browser
 System wordpress_logged_in_{X} A core system cookie that is used to maintain website logins. Until you close the browser or logout
 System wordpress_sec_{X}  A core system cookie that is used to maintain website logins. Until you close the browser or logout
System wordpress_test_cookie Used by WordPress to ensure that cookies work Until you close the browser
 Application bctravel__disableTrackingCookie  Used by out application to block execution of analytics code should the user opt-out 1 year
 Application bctravel__acceptcookies  Used by the application to confirm acceptance of our policies 1 year

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.  These cookies are likely to be analytical/performance cookies or targeting cookies.


The Company and our Website uses information for several general purposes: to fulfil your requests for certain products and services, to personalise your experience on our Website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners and to better understand your needs and provide you with better services. The Company may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.


Your personal information is never shared outside the Company without your permission The Company may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information;

  • we need to share your information to provide the product or service you have requested;
  • we need to send the information to companies who work on behalf of the Company to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or
  • we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think
  • you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications).The Company will also disclose your personal information if required to do so by law, to enforce our Terms & Conditions, or in urgent circumstances, to protect personal safety, the public or our Website.


The Website does not target and is not intended to attract children under the age of 18. The Company does not knowingly solicit personal information from children under the age of 18 or send them requests for personal informaon.


The Website contains links to other sites. The Company does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.


The Company will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Privacy settings

Our use of third-party analytic tools can be disabled should you feel it necessary. By default, we enable tracking across the website as it helps us to improve the customer experience and products we offer.

Using the switch below, you can disable third party site tracking.

NOTE: Our tracking does not capture any personal information, only session and website engagement in an anonymised way. I.e. We do not even track your IP, so we are unable to trace the session activity back to any of our users.